Information Technology Support Specialist

OVERVIEW: The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west.
The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River.
The main campus is located in the city of Redding, population 90,000.
The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average $393,000 vs.
California state average of $770,000).
Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities.
The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees.
Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.
Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population.
Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.
Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities.
Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs.
As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives.
A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.
DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES This is the enterprise desktop support role at Shasta College.
Employees in this position will provide support to all District sites by coordinating, installing, maintaining, and repairing a wide variety of District-owned computer, peripheral equipment and software at all campus sites.
Incumbents in this job class will be responsible to carry out complex assignments using advanced desktop management tools, under limited guidance.
This position distinguishes itself from the other computer desktop technician positions at the campus in that it requires a greater amount of independent responsibility and an emphasis on enterprise PC management techniques.
This position will also be responsible for the installation and maintenance of common campus "smart classroom" components and complete their connectivity.
CLASSIFICATION: Range 42 on the current Classified Salary Schedule, 40 hours per week, 12 months per year.
Work assignment hours are 8:00 a.
m.
to 5:00 p.
m.
, Monday through Friday.
SUPERVISOR: Associate Vice President of Information Services and Technology or designee.
BENEFITS: Holiday, vacation and sick time will be provided.
Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP).
Employees have the option to contribute to: Health Savings Account (HSA) 403(b) and 457 Retirement Plans Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts In addition, employees have the option to purchase: Disability Income Insurance Cancer Insurance Life Insurance Accident Only Insurance Critical Illness Insurance For more information regarding Employment and Benefit Policies, please view the Classified Employee Collective Bargaining Agreement.
Typical Duties, Knowledge and Ability Essential Functions: Incumbents in this area will perform journey level job duties such as the evaluation, installation, configuration, maintenance, and support of a wide variety of District owned, PC based fixed and mobile computer systems and associated components including PC and network printers and scanners, and other PC peripheral devices used by students, faculty and staff on campus, and at various distance education locations.
Install and appropriately configure various Windows, Apple, and mobile device operating systems including patch management and utilization of enterprise PC management tools to reduce the potential for malicious infections.
Keep current on hard drive data security developments and be able to utilize both hardware and software resources to encrypt locally stored staff desktop data.
Be able to install and complete the initial configuration of a wide variety of software applications and test functionality of the installed software.
Under limited supervision and with minimal assistance, be able to individually manage assigned areas to support the hardware and software lab builds for meeting classroom lecture and lab needs.
Recommend new physical configuration and implement strategies for instructional labs.
Confer with appropriate District staff to research and make recommendations for purchase of computer lab supplies, hardware, software and equipment; coordinate the purchase and repair of computer lab equipment and tracking status of vendor activity for defective equipment.
Incumbents will also have significant understanding and practical use experience of PC imaging and packaging technologies, including creating PC images for deployment using an imaging technology, build MST files for MSI packages, build MSI packages for unpackaged software, and deploy MSI packages.
Manage Windows or Apple profiles and policies to support application distribution and functionality of both fixed and mobiles devices.
Utilize remote tools to provide customer service while not being physically present.
Have proficient knowledge and understanding of network tools and services such as ping, nslookup, DNS, and DHCP.
Understand wireless networking concepts and be able to connect fixed and mobile devices to common wireless network types, including those utilizing encryption and/or auto-authentication.
Assist in the development of specifications for smart classroom lecture presentation equipment and connectivity for both new facilities as well as the modernization of existing classrooms.
Incumbent may install, configure and manage complex audio and video equipment used in smart classrooms for presentations.
This will include cabling and end-user interface programming to support device switching and volume control between a touch panel and various components found in classrooms.
Some of these systems will have centralized consoles for scheduling and managing the classroom environment (e.
g.
, video conferencing, lecture capture).
Oversees and directs the work of others in lead capacity as assigned.
Maintain a level of formal and self-training in order to remain effective and knowledgeable with current technology standards and codes.
Maintain performance standards through efficient use of the Districts help desk solution.
Marginal Functions: Answer questions and help students, faculty and staff to effectively utilize District-owned computer workstations and smart classroom components.
Assist with maintaining inventory information on hardware and software, as well as a library of hardware and software build forms to communicate and collaborate with assigned instructional support areas.
Perform other related duties similar to the above in scope and function as required.
Knowledge of: Modern Windows, Apple, and mobile device operating systems, PC printers and other peripherals including diagnostics and troubleshooting techniques.
Principles of operation of enterprise desktop systems and related equipment.
Enterprise PC imaging and management tools and software deployment technologies.
Asset management and change control processes.
Principles of account management for Windows and Apple directory environments.
MSI technology uses, OS and software patch management, and Windows and Apple group policies and profile support.
Software tools used to remotely support personal computers.
Network service protocols such as DNS, DHCP, SSH, SMTP, LDAP directory services and client/server application dependencies.
Wireless communication technologies.
Control system configuration software and components for managing the equipment used in smart classroom environments.
Basic understanding of video conferencing standards.
Research techniques to support staying current and for solving technical problems.
Ability to: Evaluate, install, configure and troubleshoot desktop computer hardware, software, and peripherals and auxiliary equipment.
Troubleshoot hardware, software or other technical problems within specified area and take appropriate corrective action, including following supervisorial escalation processes when appropriate.
Effectively use advanced enterprise-wide desktop management tools.
Actively promote adherence to the District's computer use policies as well as follow other District policies and procedures.
Work under general supervision by planning and coordinating personal workloads.
Demonstrate appropriate time management and organizational skills.
Effectively communicate in both oral and written forms.
Perform as a lead during projects involving other technology staff.
Maintain logs, inventories and other required paperwork.
Effectively utilize the District help desk solution.
Work effectively and cooperatively as a member of a team and with those contacted in the course of work.
Interpret and follow both verbal and written instructions accurately and pay attention to the quality of work produced.
Drive to off-campus District locations.
Provide excellent customer service.
Demonstrate a sensitivity to relate to persons with diverse social-economic, cultural, and ethnic backgrounds, including the disabled.
Adhere to safety standards.
Serve as a mentor for other staff.
Experience/Education Education Required: A two-year degree from an accredited college with coursework in computer sciences or related field.
An equivalent combination of relevant education, certifications, and work experience may be substituted for the required education.
Demonstrated sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, as well as staff members and students with physical and/or learning disabilities.
Experience Preferred: Three years of experience performing related duties and responsibilities of this position in a professional setting.
Hobbyist experience shall not apply.
Other Required or Preferred Qualifications: While performing the duties in this class, the employee is frequently required to stand, walk, sit, stoop, and kneel.
Also, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms and to talk and hear.
Employee is occasionally required to climb, balance, crouch or crawl.
The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move more than 75 pounds.
Specific vision abilities required by this job include close vision and color vision as well as the ability to adjust focus.
Work can occur in tight places that may be dirty.
Microsoft Certified Solutions Associate/Expert certifications are desired.
California driver license required.
Additional Information Online Application with Additional Preferred Materials to be attached to application: Cover letter addressing criteria listed in the position announcement Current resume College transcripts, if applicable (unofficial will be accepted at the time of application) Attention Applicants: After application has been submitted, all application materials will be screened.
Internal candidates must also submit all required materials to be considered.
Candidate evaluations will not be considered.
Reference letters from any member of the Hiring Committee or Board Members will not be considered.
Interviews will be by invitation only.
Interviews may be by Zoom.
The District does not reimburse for new hire moving expenses.
New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum fifth step.
The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses.
Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.
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