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Customer Service Representative (Residential)

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Posted : Friday, June 07, 2024 08:06 AM

Summary: Working closely with the Showing Rep Supervisor/Property Inspector, the Property Customer Service Representative – Residential is responsible for the management of residential real estate properties managed by the Company and will primarily be responsible for inspections, showings, posting notices, and creating work orders.
Essential Functions: Residential Conduct interior/exterior and follow up inspections of vacant, as well as occupied rental properties.
Post notices as required.
Conduct showings of available units.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Demonstrates ability to understand financial goals and operate properties in the best interests of the owners.
Generates necessary legal action, documents and process in accordance with State and Company guidelines.
Represents the Company in a professional manner at all the times.
Prepares and implements procedures and systems within Company guidelines to ensure orderly, efficient workflow.
Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant laws.
Create maintenance work orders as required.
Participate in the employee rotation of the after-hours emergency phone line.
Regular attendance.
Travel as required.
Attend team meetings in Redding as required.
Maintenance of company vehicles by scheduling appointments and delivering vehicles to designated auto shops.
Any other duties assigned.
Other Functions: Enforces Company policies and safety procedures.
Regularly updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.
Mental and Physical Demands: Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
Requires ability to maintain absolute confidentiality of information received.
Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
Supervisory Responsibilities: None Desired Core Competencies/Qualifications: Commitment to the Company’s mission.
High school diploma or GED.
Additional education and/or training is preferred.
Proficient in use of Microsoft Office (Excel, Word, PowerPoint).
Excellent verbal and written communication skills.
Self-motivated with strong organizational, multi-tasking, planning, and follow up skills.
Ability to work independently as well as in a team environment.
Ability to present self in a professional manner and represent the Company image.
Demonstrated leadership and project success are expected.
Ability to work in fast paced environment.
Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
Self-motivated, punctual, detail oriented, and able to work independently.
Must have excellent organizational and interpersonal skills.
Current Class C Driver’s License with a clean driving record.

• Phone : NA

• Location : Redding, CA

• Post ID: 9152098633


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