Job Description
Danny Day Insurance Agency seeks a dedicated and friendly Retention Specialist to join our team in Redding, California.
As a Retention Specialist, you will be crucial in building and maintaining strong relationships with our valued clients.
This non-remote position offers the opportunity to work directly with customers and provide exceptional service.
At the Danny Day Insurance Agency, we pride ourselves on our commitment to customer satisfaction.
As a Retention Specialist, you will be responsible for proactively reaching out to existing policyholders to ensure their continued satisfaction, address any concerns or questions, and provide personalized solutions.
Experience in the industry is not necessary.
Our training and resources are top-notch; if you have what it takes, we will get you up to speed.
We have multiple locations here in California.
There is much room to grow on our team and room for advancement.
We will coach, mentor, and train you as you move up in the company.
Our team is very close and family-oriented.
We all work superbly together and truly have an incredible team environment in our agency.
Culture is SUPER important to us, and we hope you can add to ours.
If you want a career on a high-performing team that cares about people, we want to talk to you!
THIS LISTING IS FOR OUR OFFICE IN REDDING, CA
The Danny Day Agency's core values are:
Positive mindset, team player, customer-focused, coachable and self-driven.
We lead with these core values daily, allowing our team members to enjoy being a part of the agency and their team to provide excellent service for our clients and each other.
Salary: $55000.
00 - $75000.
00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Health Insurance
Retirement Plan
Evenings Off
Snacks in the Office
Paid Training
Mentorship
Responsibilities
Essential Duties and Responsibilities:
Proactively contacting existing policyholders to review their upcoming policy renewals with them
Actively work renewals to be sure clients do not lose their insurance coverage
Addressing customer questions, concerns, and requests in a timely and professional manner
Providing personalized recommendations and solutions to meet policyholders' insurance needs
Retaining policyholders by promoting the value and benefits of our insurance products and services
Maintaining accurate and up-to-date customer records in our CRM system
Requirements
Requirements:
Prior experience in a customer service or retention role, preferably within the insurance industry
Excellent communication and interpersonal skills, with a friendly and professional demeanor
Strong problem-solving abilities and the ability to think quickly on your feet
Attention to detail and accuracy in documenting customer interactions and information
Ability to work collaboratively as part of a team and contribute to a positive work environment
About You:
You have an upbeat and positive attitude
Genuinely care about those around you
You're Highly Motivated
Learning and Growing is important to you
You are A loveable person who is fantastic with others
Integrity and Honesty are very important to you
Passionate about helping people and excited to teach others about their insurance
Love to Build New Relationships
Genuinely care about your clients, and you want the best for them
Organization and Task Management come quickly to you
You communicate easily and often with your team
Teamwork and being on an excellent supportive team are essential to you
You are resourceful and not afraid to keep working till you find the correct answer
Having a mentor and someone to push you excites you about this opportunity
You genuinely care about your team and work great with them
Must-Have:
Ability to pass a background check
Valid Drivers License & Reliable Transportation
We would love to hear from you if you are a dedicated and customer-focused individual looking to join an amazing team.
Apply now to be considered for this exciting opportunity!
Company Description
Our company is a fast paced, local premier Allstate Agency specializing in Home, Life, and Auto insurance products.
We take our job seriously and tailor our clients policies to fit their needs.
We care, and it shows in our results as we have achieved many awards since opening our doors.
Our dedicated staff work incredibly well as a team and always put the customer first.
Apply to our team today!
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