Description:
INTAKE SPECIALIST OPPORTUNITY for Infusion Pharmacy Wellscript (A Friesen Group Company).
We're making it easier for patients in Northern California to access high-quality infusion therapy services.
At Wellscript, we're committed to providing compassionate support through resources and services that make infusion therapy a positive experience.
Currently seeking an Intake Specialist with medical billing/processing experience to support our infusion team.
Ideal candidate would have strong medical billing/processing experience, be driven, works well in a team environment and values that align with the company.
Our core values at Wellscript are: HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE AND EMBRACE CHANGE.
BenefitsMedical/Dental/VisionFlexible Spending Account401K with generous company matchPaid Time Off BenefitsPersonal Holiday BenefitWellness BenefitCompany sponsored eventsRecognition/Reward ProgramEmployee Referral Incentive ProgramTuition/Education Reimbursement
Leading Through Mission & Values
Keeping the organization’s mission, and values at the forefront of decision making and action.
Customer Communication and Responsibilities
Resolve customer situations/problems and request assistance if necessary.
Intake Coordination
Verify that documentation qualifies patient for ordered services with minimal assistance.
Complete software Insurance Verification queue for private insurance
Notify referral source and patient of patient financial responsibility, as well as protocol for set-up and refill expectations.
Document payment plan and collect at least first payment prior to dispensing.
Obtain a signed and dated Payment Plan, per Owens policy.
Obtain clinical documents prior to initiating service, as required by insurance.
Able to navigate BT and insurance verification platforms with some assistance.
Intake Process
Ensure that intakes are timely and accurate.
Ensure that appropriate internal depts or outside agencies have necessary info to assure
smooth coordination of care for patients.
Responsible for new intake info for securing benefits and auth info prior to start of therapy.
Check tasks throughout the day and address new orders.
Requirements:
Experience
1 year of Customer Service experience.
Preferred Knowledge of HCPC codes
Preferred 1 year prior work experience in a medical setting.
Preferred understanding of insurance authorization and reimbursement.
Education
High School Diploma or equivalent
Licensed Pharmacy Technician (Preferred)
Special Skills
Proficient in Microsoft Office (Excel, Word, Outlook).
Excellent customer service, phone skills.
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