The Americana Modern Hotel in downtown Redding is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Attributes*
* Charismatic and engaging personality as engagement with our guests is a primary job focus.
* Punctual, responsible, and a team player.
* Honest and willing to help wherever needed on property as circumstances require.
* Computer literate and able to learn new computer software and procedures.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates, and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
Bonus consideration to those who read this, apply in person Monday-Friday between 8am and noon, and mention this note.
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This Company Describes Its Culture as:
* Detail-oriented -- quality and precision-focused
* People-oriented -- supportive and fairness-focused
* Team-oriented -- cooperative and collaborative
Communication method(s) used:
* Email
* Phone
* In person
Job Types: Full-time, Part-time
Pay: $15.
50 - $17.
00 per hour
Expected hours: 25 – 40 per week
Schedule:
* 8 hour shift
* Weekends as needed
Experience:
* Hotel experience: 1 year (Preferred)
Ability to Relocate:
* Redding, CA 96001: Relocate before starting work (Required)
Work Location: In person
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